REFUND POLICY

Season & Story Catering – Refund Policy
We understand that plans can change, and we aim to be as transparent and fair as possible. Please review our refund policy below, which aligns with our Terms and Conditions:
1. Deposits

• All deposits are non-refundable.

• A booking is only confirmed once the deposit is received and the service agreement is signed.

2. Cancellation Refunds
All cancellations must be submitted in writing to Season & Story Catering. Refunds (excluding non-refundable deposits) are determined based on the timing of the cancellation:

• More than 14 days before the event:
  – No further payment is required beyond the non-refundable deposit.
  – Any additional amount paid will be refunded.

• 14 days or fewer before the event:
  – 50% of the total event cost is due.
  – If more than 50% was already paid, the excess will be refunded.
  – If less than 50% was paid, the client is responsible for the remaining balance.

• Less than 48 hours before the event:
  – Full payment is due. No refunds will be issued.

3. Changes in Guest Count

• Final headcount is due 14 days before the event.

• Decreases in guest count after this date are non-refundable.

• Increases may be accepted based on availability and may incur additional costs.

4. Force Majeure
In the event of unforeseeable circumstances beyond our control (e.g., natural disasters, government mandates, extreme weather), we will work with you to reschedule or offer partial refunds where applicable. Full refunds are not guaranteed in these cases but will be assessed individually.

5. Refund Timeline
Approved refunds will be processed within 10–14 business days to the original method of payment.